Call Recording

1. How do I make a call with Call Recording enabled?

1. Log in to AppClose, and open a personal chat with the person you want to call.

2. Tap the Audio or Video call icon in the top-right corner of the chat screen.

3. If both users have given permission to record the call, a pop-up will appear asking whether to make the call with recording or without recording. Tap Record in the pop-up.

4. The call will begin. If call recording is active, a voice notification will be played and the call will be saved in your Call Recording History.

After the call ends, you will see a confirmation message that the call was recorded. The call will also appear as the last message in your chat, with the duration of the call.

2. How do I access my Call Recording history?

1. Log in to AppClose, and select the Profile tab (bottom right corner). Ensure your profile is selected and tap Call Recordings: 

2. You will be directed to your Call Recordings History.

If there are recordings, you will see a list of calls from the past year. Tap a call to view or export it.

3. How do I export my Call Recording?

Call recordings or transcriptions are available for export for up to one year from the time the call was made.

1. Log in to AppClose, and select the Profile tab (bottom right corner). Ensure your profile is selected and tap Call Recordings: 

2. Set a date range to filter if needed, then tap the export icon next to the call

3. Select Export Recording or Export Transcription, review the information, and confirm your selection if you choose to proceed.
 

4. The export link will be sent to your account email.