Audio and video calling overview

About audio and video calling

You can now make audio and/or video calls to co-parents or anyone in your circle, directly from within AppClose. The benefit of doing this from AppClose instead of calling mobile numbers directly is that all call history, including attempted/unanswered calls are tracked so everything is documented. 

Audio/video calling is permission-based and contact-specific. This means you can choose to accept calls from some people in your circle and not others. To use the calling feature, you and members in your circle you wish to call, need to enable and allow audio and/or video calling from each other.  If you’d prefer to keep your communication in writing for an individual, you can simply deny calling from that circle- member and use chat instead. You change your settings at any time to block calls from specific individuals. 

Once calls are enabled, initiating a call is as simple as clicking a phone icon (for audio calls) or camera icon (for video calls) from your chat screen with your co-parent or another member of your circle.

Privacy and security

AppClose enables calls without revealing personal phone numbers, helping protect users’ privacy. Call records, including completed, attempted, and missed calls, are stored in your communication history and can be exported or printed when needed.

With mutual consent from all participants, calls can be recorded, transcribed, and securely stored in AppClose, with no limit on the number of recorded calls. Recordings and transcripts can also be downloaded for court submission, legal proceedings, or professional review.

Cost

Audio and video calls are included in your subscription. This includes audio/video
calling, call recording, transcription, and the ability to download call recordings