How to make a privacy or data request

For a privacy request, contact privacy@appclose.com. Explain the right you want to exercise and identify your account. AppClose may need to verify your identity and the scope of the request.

Editing a profile is different from deleting records

You can change or remove information in editable profile fields. Messages, shared images, requests, expenses, check-ins, call details, and session logs are handled as records. Closing your account, disconnecting someone, or deleting a calendar does not delete these records.

For a request concerning particular records, identify the specific items as clearly as possible. In response to a general request, AppClose does not search every conversation for sensitive information. AppClose evaluates requests under its Privacy Policy, applicable rights, and legal preservation requirements. Some information may need to be retained, as described in Section 3 of our Terms of Service.

Consumer health data

AppClose's Consumer Health Data Privacy Policy describes rights for covered Washington consumers, including qualifying data collected in Washington. It does not apply to professional or employment activity in the same way as household consumer activity.

To make a covered request, email privacy@appclose.com with the subject Consumer Health Data Request. AppClose responds within 45 days, with an additional 45 days when permitted and with notice. To appeal a refusal, use the subject Consumer Health Data Appeal and follow the instructions in the response. AppClose will respond to the appeal within 45 days of receiving it. If the appeal is denied, the response will explain why and provide Washington State Attorney General complaint contact information.

Other privacy requests follow the applicable Privacy Policy process; its general response period is 30 days, subject to applicable extensions and applicable law. The Washington health-data process has the separate timing above.

Need a copy rather than deletion?

While your account is open, including in Read-Only Mode, use the available export tools. After closure, contact support@appclose.com for a free uncertified PDF of available Exportable Records, subject to identity verification. Recordings and transcripts must be downloaded before account closure.