Understanding record exports and certified records

What is included in a record export?

AppClose's Exportable Records include messages and shared images, call details, requests, expenses, check-ins, and session logs. Call recordings and transcripts are downloaded separately. Calendars, personal notes, profiles, child-profile information, contacts, and signup information are not part of this record-export package.

Where a calendar or notes feature offers its own export, that separate export is not a Certified Electronic Business Records export.

Standard or certified?

A standard export is an uncertified copy of your available records. U.S. users can also generate Certified Electronic Business Records through AppClose on the web. Record exports are free, including in Read-Only Mode. Certification does not mean that a document is automatically admissible in a court; the court decides admissibility.

Sign in at AppClose on the web, choose the available record-export option, and follow its prompts to select your records and request the export. For help finding the option for your account, contact support@appclose.com.

What does an Export ID prove?

Checking an Export ID confirms that an export exists in AppClose's system. It does not verify the content of a file someone has given you. A certified export's Company digital signature with trusted timestamp and digital signature of the Custodian of Records provide source and integrity information for the actual file. Use PDF software that supports signature validation to inspect that file's Company digital signature.

A professional requesting a stored certified export through AppClose Pro needs the record owner's approval. Having an Export ID alone does not give download permission.

Why might a later export look different?

Later exports may reflect lawful quarantine or deletion of particular records in the limited circumstances described in Section 3 of the Terms of Service. A notation of a quarantined or deleted record may identify the position, time, account, and action without exposing the removed content or the reason. A later change to retained records does not alter a file you previously downloaded.

What if my account is closed?

Contact support@appclose.com to request a free uncertified PDF, subject to identity verification. For certified records relating to a closed U.S. account, you may also follow the legal-process route in the Certified Records and Subpoena Policy. Recordings and transcripts cannot be downloaded after account closure.